Privacy Policy

(Applicable from 26/07/2019)

In this policy, the words "we", "our", and "us" refer to Intellihealth Solutions Private Limited (“Truemeds”) and the privacy mechanism outlined identify personally identifiable or personal information that may be collected, how such information is used, and the choices you have regarding our use of this information.

 

In addition to the terms stated in Terms of Use Agreement provided under this Website and app (iOS & Android), we are committed to protecting your privacy. Authorized representatives of Truemeds on a need to know basis only use any information received from you or a registered medical practitioner authorized by you. We constantly review our systems and data to secure your personal and health information. We will investigate any complaint or such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Any user who does not agree with any provisions of the same is required to leave the Website and app (iOS & Android) immediately. Should you disagree with policy and still continue to access the Website and app (iOS & Android) and provide your personal information, Truemeds disclaims all the liabilities arising therefrom.

 

Applicability: This privacy policy applies to all Users who access the Website and app (iOS & Android) and are therefore required to read and understand the privacy policy before submitting any Personal Information. If you have inadvertently submitted any such information to Truemeds prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, stored or used, then you may access, modify and delete all information stored about You by writing to us. Truemeds is keeping personal data of the User, and every User is also entitled to require Truemeds to delete and destroy all such information (but not other Users).

 

Some Users are allowed to access the Website and app (iOS & Android), place orders and avail Services on the valid prescription available with Truemeds as a guest and without creating an account on the Website and app (iOS & Android) or providing any Personal Information, Truemeds takes no responsibility or validate the information provided by the guest, except as otherwise required under any law, regulation or an order of competent authority. In order to have access to all the features and benefits on our Website and app (iOS & Android), a User is required to first create an account on our Website and app (iOS & Android). To create an account a user is required to provide the Personal Information as may be required under the Application / Registration Form. Other information requested on the registration page, including the ability to receive promotional offers from Truemeds, is optional. Truemeds may, in future, include other optional requests for information from the User to help Truemeds to customize the Website and app (iOS & Android) to deliver personalized information to the User. Without User's agreement, Truemeds will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy policy. Truemeds may keep records of telephone calls received and made for making inquiries, orders, feedback or other purposes for the purpose of rendering services effectively and efficiently.

 

Personal Information shall mean the information which identifies the User, name, identification number email address, age, phone number, password, health record (including the name of the doctor) or any financial account information provided to Truemeds at the time of registration or any time thereafter.

 

This privacy policy applies to Website and app (iOS & Android) and services that are owned and operated by Truemeds. Truemeds does not exercise control over the sites displayed as search results or links from within its Services. Third-party websites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Truemeds is not responsible or liable. Accordingly, Truemeds does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Truemeds guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Truemeds of the website, the website's provider, or the information on the website. Truemeds encourages the User to read the privacy policies of that Website.

 

 

Truemeds has taken all reasonable precautions to treat Personal Information as confidential with industry standards that it has implemented to protect from unauthorized access, improper use or disclosure, modification, and unlawful destruction or accidental loss of the Personal Information.

 

Use of your personal information: While availing our services you or your authorized representative will provide access to Truemeds with your personal information. If that information is wrong, you can request us to modify or delete the same. Truemeds will take all reasonable measures to ensure that the information is modified and used for rendering services to you and as otherwise in compliance with laws. When editing or deleting personal information, we may ask you to verify your identity before we can act on your request. Truemeds may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent.

 

Exceptions: Your Personal Information may be shared with third parties who have a need or authority to receive such information, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with (i) in response to any authority having to receive such information under law (ii) any order of court (iii) detect, prevent, or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or safety of Truemeds, our users or the public as required or permitted by law.

 

 

You agree to provide us with your Personal Information if you wish to avail any services as provided in the Website and app (iOS & Android) and the same is used to identify yourself. Truemeds Representative may request you either by email, phone or letter/courier certain Personal Information (such as full legal name, address, name of your doctor, Goods that are consumed, etc.,) and such other information that may be required from time to time. Should Truemeds use the Personal Information and make any analysis or understand the trends of your Personal Information and lifestyle through a certified officer, you authorize us to share the same with your doctor for a limited purpose of his understanding and validation, however Truemeds will exclusively own such data and records, unless you opt to buy the same for a consideration payable to Truemeds.

 

Truemeds does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback or addressing the complaints. User shall not disclose their Personal Information to any third parties not authorized by Truemeds and verify the identity of such personnel who seek information. Truemeds will communicate with the Users through email and notices posted on the Website and app (iOS & Android) or through other means available through the service, including text and other forms of messaging. Users can change their e-mail and contact preferences at any time by logging into their account or by calling the customer support or such or mode available from time to time.

 

Truemeds may, if you so choose, send direct mailers to you at the address given by you. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and to the extent that you choose not to receive such mailers, we will take all steps to remove you from the list. Should you evidence any violation of our terms and policies, please write to us or call us on our call centre and report such incident.

 

All the information provided to Truemeds either by a User directly or through our authorized representative, including sensitive personal information, is true, accurate and voluntary. User has the right to withdraw information at any time, in accordance with the terms of this privacy policy and the Terms of Use by writing to us.

 

 

Truemeds may have to use Personal Information without reference to any persona or identity for research, statistical analysis, and business intelligence purpose and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

 

All Truemeds employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.

 

Truemeds may also disclose or transfer User's personal and other information which a User provides, to another third party as part of reorganization or a sale of the assets of a Truemeds corporation division or company. Any third party to which Truemeds transfers or sells its assets will have the right to continue to use the personal and other information that a User provide to us.

 

To the extent necessary to provide Users with the services on the Website and app (iOS & Android), Truemeds may provide their Personal Information to third party contractors who work on behalf of or with Truemeds to provide Users with such services, to help Truemeds communicate with Users or to maintain the Website and app (iOS & Android). Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website and app (iOS & Android), including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.

 

Truemeds may update or amend this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Truemeds treats User's personally identifiable information, Truemeds will display a notice on the Website and app (iOS & Android) or send Users an email. Truemeds's current privacy policy applies to all information that Truemeds has about Users and their account.

 

Notwithstanding the above, Truemeds shall not be required to notify the Users of any changes made to the privacy policy. Should you have any concern or reject the changes in the privacy policy you can refuse to accept the amendments and opt for withdrawing your Personal Information by writing to us

If you have any compliant or grievances with respect to Website and app (iOS & android) or this Privacy Policy please write to us at support@truemeds.in

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